Used Electric Scooter Warranty Policy

Scope of Application: Used scooters purchased through our website (https://www.kukirinscooter-uk.com/).

Warranty Period Commencement: The warranty period begins on the date you sign for and accept delivery of the scooter.

Important Notice: Used scooters may have minor scratches and signs of wear. These are normal and do not constitute quality defects. Upon receipt, please inspect the scooter as soon as possible and retain photos/videos.

1. Used Electric Scooter Warranty

Within 7 days of receipt, if the used scooter is confirmed to have been damaged upon arrival, we will provide a refund or a replacement scooter in equivalent condition. During this period, return and exchange shipping costs will be covered by us.

After 7 days and within 6 months of receipt, if a quality defect arises, we will provide replacement parts and repair services free of charge. You will not be responsible for the return shipping costs, but you will be responsible for the shipping costs of sending the repaired or replacement item back to you.

Before returning a defective product, you must contact us for instructions. The scooter must be returned using the shipping carrier or method designated by us. If you return it through your own carrier, you will be solely responsible for any costs and liabilities if the package is lost in transit or our warehouse does not receive the scooter.

2. Used Electric Scooter Parts Warranty

Within 7 days of receipt, if a part is defective, we will provide a replacement part free of charge and cover the shipping costs.

After 7 days and within the applicable parts warranty period, we will provide replacement parts free of charge, but you will be responsible for shipping costs. Once the applicable warranty period expires, warranty service will no longer be available, and you will need to purchase parts at your own expense.

The warranty period for batteries, motors, controllers, chargers, and displays is 3 months; the warranty period for other parts is 6 months.

3. Non-Quality Issues

For malfunctions caused by the following non-quality-related reasons, even within the warranty period, we will only provide chargeable after-sales service, and you will bear the related costs:

• Prolonged use in rain, or water ingress or immersion, causing damage to the battery, display, connectors, etc.;

• Overloading, riding uphill for extended periods, or riding on bumpy roads, etc., causing malfunctions;

• Modification without our authorization, or altering the product's appearance or functions, causing malfunctions;

• Storing or using the product in improper environments, resulting in accidental damage.

Please note again that minor scratches and signs of wear are normal for used scooters and are not considered quality defects.

4. After-Sales Process

• Contact our customer service and provide your order number, date of receipt, and photos or videos showing the defect;

• Our customer service team will make a preliminary assessment and, if necessary, arrange for the item to be returned for inspection;

• After inspection and confirmation, we will proceed with replacement, repair, reshipment of parts, or refund in accordance with this policy;

• Once processing is complete, we will return or reship the item. Please watch for delivery.